Unified Telemetry Pipeline
Collect metrics, logs, traces and profiles from every layer of the stack using Grafana Alloy and OpenTelemetry — one pipeline, open standards, no agent lock-in.
Solutions
Enterprise Observability & Monitoring
See everything that matters, in one place. As a Grafana technology partner, TMES designs, deploys and operates full-stack observability — unifying metrics, logs and traces so your teams find and fix problems before your customers notice them.
TMES has partnered with Grafana Labs to bring enterprise-grade observability to organisations across Thailand and Southeast Asia.
Technology Partnership
TMES is a Grafana Technology Partner
Grafana is the most widely adopted open observability platform in the world, and Grafana Labs was named a Leader in the 2026 Gartner® Magic Quadrant™ for Observability Platforms — positioned furthest in Completeness of Vision.
- Grafana Cloud and Grafana Enterprise subscriptions supplied by TMES
- Licence, implementation and 24/7 operations on one local contract
- Open standards — OpenTelemetry and Prometheus native, no vendor lock-in
- Delivered under ISO 27001, ISO 27701 and ISO 20000-1 certified governance
Official partner
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Solution Overview
From Blind Spots to Full-Stack Visibility
Most enterprises do not lack monitoring — they lack a single place to look. Infrastructure alarms live in one tool, application logs in another, and business impact is only discovered when a customer complains. By the time the pieces are assembled manually, the outage has already cost revenue.
TMES observability solutions replace that fragmentation with one unified platform. We instrument your applications, infrastructure and business systems, bring every signal into Grafana, and build the dashboards, alerts and escalation paths your teams actually use — then operate it for you around the clock.
Business Challenges We Solve
01
Problems found by customers before they are found by IT
02
Monitoring data scattered across disconnected tools and vendors
03
Long mean time to resolution because nobody can see the full picture
04
No evidence trail for availability, SLA or regulatory reporting
05
Rising licence costs from per-host, per-agent monitoring contracts
Business Benefits
- Detect and resolve incidents before customers are affected
- One shared view for engineering, operations and business teams
- Lower monitoring tooling cost through open-source foundations
- Auditable availability and performance evidence for compliance
- Capacity and cost insight across cloud, hybrid and on-premise
3-in-1Metrics, logs & traces
24/7Monitored operations
99.9%Availability target
OpenOpenTelemetry native
Solution Components
What the Solution Delivers
Real-Time Dashboards
Role-based dashboards for executives, operations and engineering — built on your own data sources so everyone works from the same numbers at the same moment.
Intelligent Alerting & On-Call
Alert rules, noise suppression, escalation policies and incident response workflows that page the right person with the right context, day or night.
Application Performance Monitoring
Distributed tracing across services and APIs to pinpoint the exact call, query or dependency that slowed a transaction — instead of guessing from server averages.
Infrastructure & Cloud Monitoring
Kubernetes, virtual machines, databases, networks and cloud services monitored consistently across AWS, Alibaba Cloud, hybrid and on-premise environments.
Business Operations Monitoring
Store, POS, e-commerce, payment and order-flow health shown next to the technical signals — so an incident is measured in transactions lost, not just CPU percentage.
Use Cases
Where Observability Pays for Itself
01Retail & POS Uptime
Monitor every store, terminal, kiosk and payment integration from one dashboard. Detect a failing branch link or stalled transaction queue before the store calls the help desk.
02Financial Services Resilience
Track availability, latency and error budgets for customer-facing digital channels, with retained dashboards and audit trails that support IT resilience and regulatory reporting obligations.
03Cloud & Kubernetes Performance
Correlate container, node and workload metrics with application traces to right-size clusters, cut waste and prove that a migration actually improved performance.
04Manufacturing & IoT Visibility
Bring plant equipment, sensors, edge gateways and factory applications into one time-series platform so production incidents surface in seconds instead of shifts.
Why TMES
The TMES Advantage
Grafana Technology Partner
Direct partnership with Grafana Labs — TMES can supply the subscription, build the platform and run it, so licensing, delivery and operations come from one accountable partner in Thailand, in English and Thai.
Observability as a Managed Service
More than 15 years operating mission-critical enterprise IT. We do not just build the dashboards and leave — TMES can run the platform and the alert response for you.
Enterprise Integration Depth
Proven capability connecting observability to what you already run: AWS and Alibaba Cloud, Snowflake, POS and retail platforms, core business systems and ITSM tools.
ISO-Certified Governance
Delivered under ISO/IEC 27001, ISO/IEC 27701 and ISO/IEC 20000-1 certified frameworks, with PDPA-aware data handling on telemetry and log retention.
Industry Insights
You Cannot Fix What You Cannot See
Why unified observability changes the economics of downtime.
3Signals UnifiedMetrics, logs and traces in one view
24/7Monitored OperationsTMES managed observability
99.9%Availability TargetBacked by a TMES service level agreement
60%Less DowntimeTypical with managed operations
Trusted by
Brands that run on systems we build and operate
FAQ
Questions, answered
What is observability, and how is it different from monitoring?
Monitoring tells you that something is wrong — a server is down, CPU is high. Observability tells you why, by bringing metrics, logs and traces together so you can ask new questions about a problem you have never seen before. Monitoring watches known failure modes; observability lets you investigate unknown ones.
What is Grafana used for?
Grafana is an open observability platform used to collect, store, visualise and alert on operational data. It unifies metrics (Prometheus and Mimir), logs (Loki), traces (Tempo) and profiles (Pyroscope) into shared dashboards, and adds alerting and incident response on top. It is the most widely adopted open-source dashboarding tool in the world.
Is TMES a Grafana partner in Thailand?
Yes. TMES is a Grafana technology partner, delivering Grafana Cloud and self-managed Grafana deployments for enterprises in Thailand and across Southeast Asia — including architecture design, implementation, migration from legacy monitoring tools, and 24/7 managed operations.
Should we use Grafana Cloud or self-hosted Grafana?
Grafana Cloud is fully managed and fastest to value — best when you want elastic scale without running the backend. Self-managed Grafana Enterprise suits organisations with data residency, network isolation or regulatory constraints that require telemetry to stay inside their own environment. TMES also deploys hybrid models, and will recommend the right one during the assessment.
How long does an observability implementation take?
A focused first deployment — instrumenting a critical application or store estate, building the core dashboards and alert rules — typically runs 4 to 8 weeks. Broader enterprise rollouts covering multiple environments and business systems are usually delivered in phases over 3 to 6 months.
Does observability help with compliance and audit requirements?
Yes. Retained dashboards, alert histories and incident timelines provide the availability and performance evidence auditors ask for under IT service management and IT resilience obligations. TMES designs telemetry and log retention with PDPA in mind, so personal data is not inadvertently collected or over-retained in observability pipelines.
Get Full Visibility Into Your Systems
Book an observability assessment and we will map your current monitoring coverage, show you the blind spots, and design a Grafana-based platform around them.