Question 1

What does TMES do?

Accepted Answer

TMES (Technology Message) is a digital transformation company headquartered in Bangkok, Thailand. We help retail and enterprise organisations modernise their operations through AI-powered data platforms, cloud infrastructure, low-code application development, digital identity solutions, and mission-critical IT managed services.

Question 2

Which countries does TMES operate in?

Accepted Answer

TMES delivers projects across Southeast Asia including Thailand, Singapore, Malaysia, the Philippines, Vietnam, and Indonesia. Our Bangkok headquarters supports regional teams for on-the-ground delivery.

Question 3

How long has TMES been in business?

Accepted Answer

TMES has been delivering technology solutions since 2009 — over 15 years of experience in retail and enterprise digital transformation across the region.

Question 4

What industries does TMES specialise in?

Accepted Answer

We primarily serve Retail & Distribution, Food & Beverage / QSR, Manufacturing, Financial Services, and Enterprise IT. Our platforms and solutions are designed to address the specific challenges of each vertical.

Question 5

What is your Hybrid POS platform?

Accepted Answer

Our Hybrid POS platform supports both online and offline retail operations with real-time inventory synchronisation, multi-channel payment processing, and seamless integration with back-office systems. It is purpose-built for high-volume retail environments across Southeast Asia.

Question 6

What does your eKYC platform do?

Accepted Answer

Our Electronic Know Your Customer (eKYC) platform enables organisations to verify customer identities digitally — using AI-powered document scanning, facial recognition, and liveness detection. It achieves 98%+ accuracy on structured ID documents and supports rapid, compliant customer onboarding.

Question 7

Can TMES help migrate our systems to the cloud?

Accepted Answer

Yes. Our Cloud Transformation practice covers cloud readiness assessment, architecture design, migration execution, and ongoing managed operations. We work with AWS, Alibaba Cloud, and multi-cloud architectures depending on your business requirements.

Question 8

How do I get started with TMES?

Accepted Answer

The first step is a consultation call with our solutions team. You can submit an enquiry via our Contact page and we will be in touch within one business day to understand your requirements and propose a suitable engagement model.

Question 9

Do you offer managed IT services?

Accepted Answer

Yes. Our Managed IT Services and IT Outsourcing practices provide proactive infrastructure monitoring, L1–L3 support, cloud-managed operations, and application support. We act as an extension of your internal IT team with SLA-backed response times.

Question 10

Can TMES support existing systems or only new projects?

Accepted Answer

Both. We have a dedicated Application Support & Maintenance practice for sustaining and enhancing existing systems, alongside project-based delivery for new initiatives. Many clients engage us first for support and then expand into transformation work.

Question 11

Is TMES ISO certified?

Accepted Answer

Yes. TMES holds ISO 27001 (Information Security Management) and ISO 27701 (Privacy Information Management) certifications, along with other industry accreditations. These reflect our commitment to security, data privacy, and operational excellence.

Question 12

How does TMES handle personal data and privacy?

Accepted Answer

We comply with Thailand's Personal Data Protection Act (PDPA) and applicable data protection laws across the markets we serve. Our ISO 27701 certification demonstrates a structured approach to privacy information management. Full details are in our Privacy Policy.

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