IT Outsourcing
IT Support
As an IT support officer, this position will handle hardware and software to eliminate basic IT problems to reduce down time for your business. However, we also provide other positions to serve more complicate and complex issues for your business which will be our System Engineer or Application Support.
SERVICES
The Standard Information Technology service is an integrated suite of support services for IT infrastructure.
Support is provided through
Phone
Remote Control Assistance
Onsite service (depending on what we agreed)
Hardware Purchase Recommendations and Standards
TMES suggests the Customer to uses brand name computer, monitor and printer such as DELL, Lenovo and HPE. It would standardise the business systems and services. However, if the Customer has their preferred brand, we will follow that requirement accordingly.
Software Purchase Recommendations and Standards
In compliance with Thai law, we highly recommend the Customer to purchase all legal licenses from the product owner or the authorised vendor. To secure any illegally use software unintentional in the future.
Asset Management
On request, the Customer may receive assistance with computer replacement planning which includes: Hardware and software inventory of the Customer.
Endpoint Security Configuration
TMES applies security configuration settings of Symantec, McAfee and Kaspersky for Windows machines to protect risk and/or being exposed to the possibility of being attacked and harmed.
Provide Anti-Virus software installation of the purchased versions.
Ensure Anti-Virus software is running properly.
Ensure virus definitions are being updated to current versions.
Manage
Software Installation
- Technicians will install only legal software on computers of the Customer, and might include Remote Control Assistance software.
- The Customer must provide the proof of licensing before requesting to install the software.
- The Customer must assist technicians to contact software owner, if there is required to activate or pre-software-installation from software owner.
Computer Troubleshooting Support
Technicians will investigate and resolve issues involving
1. Hardware malfunctions
2. Operating system and application issues
3. Configuration settings / issues
4. Security settings
5. Network connectivity
Operating System and Application Patching
Managed computers receive regular operating system and security updates from Microsoft. Application updates that contain security fixes and improvements are also applied after our technicians tested.
Managed Computer Configuration
TMES may remotely apply configuration changes to managed computers in response to client requests, to prevent problems from affecting computers.
Project based
This service needs to be discussed a bout the scope of work before implementing the project. It will be delivered only what TMES and the Customer agreed. For more information, please contact us viainfo@tmes.co.th
.Preventive Maintenance
.Count IT equipment
.Upgrade bulk computers or MS Windows
.Re-wiring LAN cables
.Implement IT projects
Basic
Part-time
- Up to 10 users
- On call support
- IT asset list
- Incident report
Onsite 1 time per month
Intermediate
Part-time
- Up to 30 users
- Physical checkup system
- Included basic plan
Onsite 2 time per month
ITSupport.Standard
Part-time
- Up to 50 users
- Monitor systems
- IT procurement
- System diagram
- Included intermediate plan
Onsite 4 time per month
ITSupport.Experienced
Part-time
- Up to 100 users
- Response to IT auditor
- IT improvement plan
- Included standard plan
Onsite 8 time per month
Onsite Service
Full-time
- Upon customer requirements
5 days 8 hours