SERVICES
Comprehensive IT Outsourcing and Managed Services for Your Business
From one-time projects to long-term partnerships, we provide flexible and expert IT solutions tailored to your unique needs.
IT Outsourcing Services
Expert Support for Seamless Business Operations
IT SUPPORT
Tier 1 Support
IT Support (Tier 1)
Scope of Work :
- Hardware Setup
Install & configure computers, network printers, and WiFi access points.
- System Maintenance
NAS backups, IT asset management, and monthly performance reports.
- User Support
Manage email accounts and troubleshoot desktop issues.
- Problem Resolution
Identify and resolve Tier 1 technical issues with minimal downtime.
APPLICATION SUPPORT
Tier 2 Support
Application Support (Tier 2)
Scope of Work :
- Technical Assistance
Provide tailored support to departments for software and workflow issues.
- Documentation
Maintain and update technical procedures and knowledge bases.
- Issue Resolution
Diagnose and fix application errors, including workaround solutions.
- Reporting
Generate summary reports on recurring issues and resolutions.
SYSTEM ENGINEER
Tier 2 Support
System Engineer (Tier 2)
Scope of Work :
- Infrastructure Setup
Deploy servers, virtual machines, switches, and UPS systems.
- Network Security
Configure VPNs, VLANs, firewalls, and port security.
- Cloud & Backup
Manage AWS/Google Cloud services and backup solutions (Symantec, Veaam).
- Advanced Services
Set up Active Directory, DNS, file sharing, and WiFi advanced features.
Your Trusted IT Outsourcing Partner
Two Tailored Models for Every Business Need
1. Headcount-Based Model
Ideal for : Businesses needing dedicated IT staff without the overhead of hiring in-house.
Common Challenges We Solve
High operational costs and lack of specialised IT expertise.
Security risks and compliance gaps due to ad-hoc IT management.
Reactive support causing delays and downtime.
Struggles to scale IT resources with business growth.
2. SLA-Based Model (Managed IT Services)
Ideal for : Businesses seeking end-to-end IT management with predictable costs and guaranteed performance.
Challenges in Today’s Digital Operations
Missed SLAs leading to operational disruptions and compliance risks.
Unclear accountability with no single point of contact for IT issues.
Inconsistent service quality due to variable expertise.
Lack of a strategic tech roadmap hindering growth.
Our Solutions
1.Headcount-Based Model
- Cost-Effective Expertise – Access skilled IT professionals (e.g., Application Support, System Engineers) without recruitment or training costs.
- Enhanced Security & Compliance - Proactive monitoring and risk mitigation to protect your business.
- Scalable Resources Adjust IT support as your business grows, from startups to enterprises.
Perfect for: Companies that want direct control over outsourced staff while reducing fixed costs.
2.SLA-Based Model (Managed IT Services)
- End-to-End IT Ownership – We fully manage and optimise your IT environment.
- Predictable Pricing – Transparent, fixed costs aligned with your budget and needs.
- Enterprise-Grade Security – Proactive threat detection and compliance adherence.
- Performance Optimisation – Regular reviews, tech updates, and strategic planning.
Perfect for : Organisations that want to transform IT from a cost center into a competitive advantage.
Basic
- ✓Up to 10 users
- ✓On call support
- ✓IT asset list
- ✓Incident report
Intermediate
- ✓Up to 30 users
- ✓Physical checkup systems
- ✓Included basic plan
Standard
- ✓Up to 50 users
- ✓Monitor systems
- ✓Monitor systems
- ✓System diagram
- ✓Included intermediate plan
Experienced
- ✓Up to 100 users
- ✓Response to IT auditor
- ✓Response to IT auditor
- ✓Included standard plan
Onsite Service
- ✓Upon customer requirements
IT Outsourcing MODELS
Basic
- ✓Up to 10 users
- ✓On call support
- ✓IT asset list
- ✓Incident report
Intermediate
- ✓Up to 30 users
- ✓Physical checkup systems
- ✓Included basic plan
Standard
- ✓Up to 50 users
- ✓Monitor systems
- ✓Monitor systems
- ✓System diagram
- ✓Included intermediate plan
Experienced
- ✓Up to 100 users
- ✓Response to IT auditor
- ✓Response to IT auditor
- ✓Included standard plan
Onsite Service
- ✓Upon customer requirements
Commitment to Excellence
Security & Service Quality
ISO/IEC 27001 Certified : We adhere to globally recognised information security standards, ensuring:
- Rigorous risk management and data protection protocols.
- Confidentiality, integrity, and availability of your IT systems.
- Compliance with regulatory requirements (e.g., GDPR, PDPA).
Coming Soon: ISO/IEC 20000-1 (IT Service Management)
As part of our continuous improvement pledge, we’re on track to achieve ISO/IEC 20000-1 certification, which will further enhance:
- Standardised IT service delivery aligned with industry best practices.
- Measurable service-level performance and accountability.
- Seamless integration with your business processes for uninterrupted operations.
ISO/IEC 27001 Certified : We adhere to globally recognised information security standards, ensuring:
- Rigorous risk management and data protection protocols.
- Confidentiality, integrity, and availability of your IT systems.
- Compliance with regulatory requirements (e.g., GDPR, PDPA).
Coming Soon: ISO/IEC 20000-1 (IT Service Management)
As part of our continuous improvement pledge, we’re on track to achieve ISO/IEC 20000-1 certification, which will further enhance:
- Standardised IT service delivery aligned with industry best practices.
- Measurable service-level performance and accountability.
- Seamless integration with your business processes for uninterrupted operations.
Why It Matters to You
• Reduced Risk
Proactive security and service management minimise disruptions.
• Trust & Transparency
Audited processes ensure reliability at every step.
• Future-Ready Partnerships
We invest in excellence so you can focus on growth.
Our Promise
We do not just meet standards—we elevate them to deliver unmatched quality for your business.
• Reduced Risk
Proactive security and service management minimise disruptions.
• Trust & Transparency
Audited processes ensure reliability at every step.
• Future-Ready Partnerships
We invest in excellence so you can focus on growth.
Our Promise
We do not just meet standards—we elevate them to deliver unmatched quality for your business.
Escalation Flow
Why Partner With TMES?
1. Industry-Specialised Expertise
- Vertically Tailored Solutions: Deep retail tech expertise (POS, BMS, eCommerce, CRM, eKYC).
- Proven Track Record: Over a decade serving SMEs and enterprises with measurable results.
2. Cutting-Edge Technology & Security
- Cloud Partnerships: Certified with Alibaba Cloud, AWS, and Snowflake for scalable, secure infrastructure.
- Certified Excellence: ISO 27001 certified (ISO 20000-1 & ISO 29110 roadmap) ensuring compliance and risk management.
3. Flexible & Future-Ready Partnerships
- Customisable Models: Choose headcount-based or SLA-driven outsourcing to fit your workflow.
- Innovation-Driven: From O2O platforms to AI analytics, we future-proof your operations.
4. Unmatched Commitment
- Your Success, Our Priority: We don’t just deliver services—we build long-term partnerships.
1. Industry-Specialised Expertise
- Vertically Tailored Solutions: Deep retail tech expertise (POS, BMS, eCommerce, CRM, eKYC).
- Proven Track Record: Over a decade serving SMEs and enterprises with measurable results.
2. Cutting-Edge Technology & Security
- Cloud Partnerships: Certified with Alibaba Cloud, AWS, and Snowflake for scalable, secure infrastructure.
- Certified Excellence: ISO 27001 certified (ISO 20000-1 & ISO 29110 roadmap) ensuring compliance and risk management.
3. Flexible & Future-Ready Partnerships
- Customisable Models: Choose headcount-based or SLA-driven outsourcing to fit your workflow.
- Innovation-Driven: From O2O platforms to AI analytics, we future-proof your operations.
4. Unmatched Commitment
- Your Success, Our Priority: We don’t just deliver services—we build long-term partnerships.