Hybrid POS Solutions
Country of Work : Thailand, Hong Kong and Singapore
Problem Statement
The Challenge: Slower Checkouts, Transaction Risk, and Technical Barriers at Point of Sale Before integrating TMES, our client's checkout process was plagued by manual verification and technical limitations that stifled scalability and reliability:
- 1.
Inadequate Payment System : Limited payment channels, requiring separate card readers for different card types, leading to cumbersome processes, long queues, and slow adaptation to new payment methods.
- 2.
Slow processing system : Each transaction takes a long time to process, directly and negatively impacting the customer service experience.
- 3.
Unstable Connectivity : Many POS locations, especially pop-ups or in remote areas, suffered from poor or intermittent internet, making cloud-dependent solutions unusable.
- 4.
Complex Installation & High Cost : Legacy systems required expensive hardware upgrades, lengthy on-site installation, and high-specification devices, creating a high barrier to entry.
- 5.
UNo Pre-Qualification : There was no way to quickly pre-qualify a customer's eligibility for specific products or services (e.g., telecom plans, financial products) before reaching the counter, slowing down the sales process.
Proposed Solution
The Solution: Always-on functionality with offline availability, requiring no complex system installation. TMES POS system is a streamlined platform, designed specifically to address real-world challenges in the retail environment. Our solution provides:
- 1.
Comprehensive Payment Support : Connects to and works with all types of card readers, supporting a wide range of payment channels such as credit/debit cards, QR Code, Alipay, and WePay.
- 2.
Offline Functionality : With unique offline-capable technology, verification continues seamlessly even with no internet connection, syncing data once connectivity is restored.
- 3.
No Pre-Qualification & Installation : Requires no bulky hardware installation and runs on standard, low-specification Android devices or tablets, drastically reducing upfront costs.
- 4.
Pre-Sales Qualification : Enables sales associates to instantly pre-qualify customers for specific products or services right on the shop floor, streamlining the journey from inquiry to sale.
- 5.
Automated Digital Audit Trail : Every verification is logged with a timestamp and location, creating an immutable compliance record, all without expensive infrastructure.
Outcomes of Project & Success Metrics
The implementation delivered transformative, quantifiable results:
- 1.
Drastically Faster Checkouts : Slashed average verification time from 1-2 minutes to under 10 seconds, reducing queues and improving customer satisfaction.
- 2.
Near-Total Fraud Elimination : Successfully prevented ~100% of fraudulent and underage transactions, securing the business against compliance risk and fines.
- 3.
Maximum Operational Uptime : Achieved ~99.9% reliability with unique offline functionality, ensuring continuous operation even in areas with unstable internet connectivity.
- 4.
Rapid, Low-Cost Deployment : Eliminated the need for expensive hardware and complex installation, enabling a quick rollout across all locations using existing low-specification devices.
- 5.
Enhanced Sales Efficiency : Empowered staff to pre-qualify customers on the spot, streamlining the sales process and improving conversion rates for regulated products and services.