eKYC Solution
Country of Work : Thailand and Hong Kong
Problem Statement:
The Challenge: The High Cost of Manual Verification. Before implementing TMES eKYC, our client struggled with a slow, inefficient, and risky manual identity verification process.
- 1.
Time-Consuming Delays: Manual checks created frustrating bottlenecks, taking days to validate a customer, harming conversion rates.
- 2.
Error-prone Processes: Human reviewers faced fatigue, leading to inaccurate data entry and verification mistakes.
- 3.
Compliance Anxiety: Without automated checks, ensuring consistent adherence to evolving HKMA AML guidelines was a constant challenge, exposing the business to significant regulatory risk.
- 4.
Unverified Information: They could never be fully confident in the authenticity of submitted documents or the identity of the individual, opening the door to potential fraud.
Proposed Solution & Architecture
The Solution: TMES’s Automated, Intelligent, and Compliant eKYC Platform. A seamless end-to-end digital verification system designed for security, speed, and strict regulatory adherence.
- 1.
Eliminated Manual Work & Inefficiency
- Automated Workflows: We replaced manual data entry and document sorting with intelligent automation. Our system automatically captures, extracts, and processes data from uploaded identity documents, freeing your team to focus on higher-value tasks.
- Seamless Integration: The solution integrates smoothly into your existing platforms (website, app, CRM), creating a frictionless journey from customer sign-up to verification.
- 2.
Dramatically Accelerated Validation Speed
- Real-Time Verification: What used to take days now happens in seconds. Customers get verified instantly at the point of onboarding, drastically reducing drop-off rates and capturing revenue that was previously lost to delays.
- Superior User Experience: We provide a fast, digital, and intuitive process that meets modern customer expectations, enhancing satisfaction and conversion.
- 3.
Absolute Assurance & Accuracy
- Advanced Document & Biometric Checks: Our solution doesn't just look at documents-it authenticates them. Using AI and liveness detection, we verify the document's authenticity and ensure the person presenting it is its true owner and is physically present.
- Guaranteed Legitimacy: You are no longer 'unsure.' We deliver a definitive result: a verified, legitimate identity or a flagged, high-risk one. This eliminates guesswork and empowers you to make confident decisions.
- 4.
Built-in HKMA Compliance
- Regulatory Rules Engine: Our system is hardwired with the latest HKMA AML/CFT guidelines. It automatically performs sanctions screening, PEP (Politically Exposed Person) checks, and risk assessments on every single verification, creating a robust, auditable trail.
- Proactive Risk Mitigation: This proactive approach nullifies compliance anxiety. You can confidently pass audits and demonstrate due diligence, knowing every customer was vetted against the strictest standards.
Outcomes of Project & Success Metrics
The implementation of TMES eKYC delivered immediate and transformative results, fundamentally changing our client’s operational efficiency and risk posture.
- 1.
Operational Revolution: Slashed customer verification time from days to under 60 seconds, automating 90% of all manual review tasks.
- 2.
Risk & Compliance Confidence: Achieved 100% adherence to HKMA AML guidelines and eliminated fraudulent sign-ups, securing the business against financial and regulatory risk.
- 3.
Business Growth Enabled: Dramatically improved the customer experience, leading to a significant increase in onboarding completion rates and unlocking new revenue streams.