# TMES (TMES Company Limited)

TMES Technology Message drives Retail & Enterprise Digital Transformation across Southeast Asia. Founded in 2009 and headquartered in Bangkok (with a branch in Chonburi), TMES is a 15+ year IT partner delivering seven core capabilities — Retail Transformation, Digital Identity & eKYC, AI Data Cloud & Analytics, Cloud Transformation, Application Modernisation (Low-Code), Managed IT & Outsourcing, and HR & Workforce Compliance (via the Sentinel HR platform) — for enterprise clients across Thailand, Hong Kong, Macao, Singapore and the wider region.

## Company facts
- Founded 2009, 15+ years of enterprise technology delivery in Southeast Asia.
- 46+ enterprise clients, 100+ projects delivered, operations in 5+ countries, across 11 industry verticals.
- Certified partner tiers: AWS, Snowflake (Select Tier), Alibaba Cloud (Selected Tier), Mendix.
- ISO/IEC 27001:2022 (information security), ISO/IEC 27701:2019 (privacy/PIMS), ISO/IEC 20000-1:2018 (IT service management), ISO/IEC 29110 (software engineering) — one of the most comprehensively certified IT partners in Southeast Asia.
- Named enterprise clients include KFC, Central Restaurants Group, Danone, Richemont (Cartier, IWC Schaffhausen, Piaget, Vacheron Constantin, Van Cleef & Arpels, Panerai, Montblanc, Jaeger-LeCoultre, Buccellati), Puri Company Limited, Rich Sport PCL (Converse Thailand), YUM Restaurants International (Thailand), Mercedes-Benz, Toyota Connected Asia Pacific, BITEC (Bangkok International Trade & Exhibition Centre), GOCO Hospitality, and Analog Devices — spanning food & beverage, luxury retail, energy & industrial, financial services, sports & lifestyle, education, digital & automotive technology, exhibition & conference, and wellness hospitality.
- Headquarters: 43 Thai CC Tower, 22nd Floor, South Sathon Road, Yannawa, Sathon, Bangkok 10120. Branch: Sriracha, Chonburi.
- Contact: sales@tmes.co.th · +66 (0) 92 462 9779 · https://www.tmes.co.th/company/contact

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## Retail Transformation

An end-to-end retail platform unifying store operations, customer engagement, data analytics and cloud infrastructure into one scalable digital ecosystem for omnichannel growth.

### What it is
- Integrated retail technology stack: Hybrid POS, Retail CRM, Retail eCommerce, eCatalogue & digital ordering, retail data/AI analytics, and the cloud/managed-IT layer underneath all of it.
- Delivered from a single accountable partner rather than stitched together from separate vendors.

### Who it is for
- Retail chains, QSR/F&B groups, convenience store networks, department stores, supermarket/hypermarket chains, and franchise operations expanding across Southeast Asia.

### Key facts
- 40% faster new store deployment; 30% reduction in checkout time; real-time promotion performance insights.
- Reference deployment: Puri Company Limited runs a cloud Hybrid POS natively integrated with SAP and TMES Retail CRM across Thailand, Hong Kong, Macao and Singapore.
- Reference deployment: Rich Sport PCL (Converse Thailand) runs a unified Snowflake data platform with Metabase dashboards for real-time retail intelligence.

### Links
- Solution: https://www.tmes.co.th/solutions/retail-transformation
- Platforms: https://www.tmes.co.th/platforms/hybrid-pos · https://www.tmes.co.th/platforms/crm · https://www.tmes.co.th/platforms/retail-ecommerce · https://www.tmes.co.th/platforms/ecatalogue
- Contact: https://www.tmes.co.th/company/contact

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## Digital Identity & eKYC

An AI-powered digital identity and eKYC platform that replaces slow, manual identity checks with automated verification — document recognition, biometric/liveness validation, real-time risk scoring and workflow orchestration — while keeping a full compliance audit trail.

### What it is
- eKYC platform, identity verification & biometrics, consent & privacy management, fraud risk detection, and integration with core banking/CRM/retail systems.
- Six-layer architecture: identity capture (document scan, photo capture, OCR) through biometric validation, risk scoring, workflow orchestration, system integration and secure data storage.

### Who it is for
- Banking and financial services (fully digital account opening), insurance (policy activation), retail (loyalty/membership registration), and government digital-identity programmes — any regulated industry that needs fast, compliant onboarding.

### Key facts
- Verifies identity in under 60 seconds, down from days with manual checks.
- Automates roughly 90% of manual review tasks; PDPA-ready with an audit trail on every step.
- Reference deployment: Richemont Asia Pacific reduced customer verification from days to under 60 seconds and achieved 100% HKMA AML compliance across Thailand and Hong Kong.

### Links
- Solution: https://www.tmes.co.th/solutions/digital-identity
- Platform: https://www.tmes.co.th/platforms/ekyc
- Contact: https://www.tmes.co.th/company/contact

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## AI Data Cloud & Analytics (Data Solutions)

A Snowflake-based data platform practice that takes organisations from fragmented reporting to a unified, AI-ready data ecosystem — connecting ERP, CRM, POS/eCommerce, cloud APIs and IoT sources into one governed platform.

### What it is
- End-to-end Snowflake implementation: data architecture design, legacy warehouse migration, automated pipelines, and analytics/AI enablement (Power BI, Tableau, Python/ML, Snowflake Cortex AI).
- TMES is a certified Snowflake Select Tier partner.

### Who it is for
- Enterprises with data spread across disconnected systems that need real-time reporting, demand forecasting, customer-behaviour analytics, or a data foundation for AI initiatives.

### Key facts
- Snowflake queries run roughly 10× faster than traditional warehouses; typical cost reduction around 30% from separated storage/compute scaling.
- Zero-copy cloning, Time Travel data recovery (up to 90 days), and native Cortex AI (LLM functions run inside the data platform, no data movement required).
- Reference deployment: Rich Sport PCL (Converse Thailand) — unified Snowflake platform with Metabase dashboards and Snowflake Intelligence for live sales, inventory and channel visibility.

### Links
- Solution: https://www.tmes.co.th/solutions/ai-data-cloud
- Platform: https://www.tmes.co.th/platforms/data-solutions
- Contact: https://www.tmes.co.th/company/contact

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## Cloud Transformation

Migrates legacy infrastructure, modernises applications and implements scalable multi-cloud operating models on AWS and Alibaba Cloud, backed by 24/7 managed cloud operations.

### What it is
- Cloud strategy & assessment, migration & modernisation (rehost/replatform/refactor), multi-cloud architecture design, cloud managed services, and cloud security & governance.
- Four-layer architecture: application/workload layer, multi-cloud platform layer (AWS/Alibaba Cloud), security & governance layer, and managed operations layer.

### Who it is for
- Retailers scaling store systems, manufacturers building hybrid-cloud factory analytics, insurers launching digital platforms, F&B chains running cloud POS, and financial-services firms modernising core systems.

### Key facts
- Typical infrastructure cost reduction ~30%; 99.9% availability SLA; roughly 3× faster deployment of new services; ~60% less downtime with managed cloud operations.
- Certified partner tiers with AWS and Alibaba Cloud; typical migration timeline 4–10 weeks depending on workload complexity.

### Links
- Solution: https://www.tmes.co.th/solutions/cloud-transformation
- Services: https://www.tmes.co.th/services/cloud-managed-services
- Contact: https://www.tmes.co.th/company/contact

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## Application Modernisation & Low-Code

Modernises legacy systems and builds scalable enterprise applications on low-code platforms, cutting delivery time versus traditional custom development.

### What it is
- Legacy system modernisation, workflow automation, rapid enterprise application development, and integration across existing business systems.
- TMES is a certified Mendix implementation partner.

### Who it is for
- Organisations with legacy systems that are hard to maintain or scale, long development cycles blocking business initiatives, or manual processes that need automating.

### Key facts
- 40–60% faster application delivery versus traditional development.

### Links
- Solution: https://www.tmes.co.th/solutions/application-modernisation
- Contact: https://www.tmes.co.th/company/contact

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## Managed IT & Outsourcing

Flexible managed operations and technology delivery teams that let organisations scale IT capacity and stabilise operations without the fixed cost and lead time of building an internal team from scratch.

### What it is
- Technology delivery teams, managed IT operations (L1 service desk, L2 platform/application support, L3 specialist engineering), hybrid onsite/remote/regional workforce models, and a governance/SLA framework with monthly reviews.
- 24/7 performance monitoring, incident response and escalation, change & release management.

### Who it is for
- Organisations running large ERP/POS rollout programmes, scaling regional IT support across Southeast Asia, or needing specialised data-platform delivery capacity.

### Key facts
- Reference deployment: a 10+ year mission-critical IT partnership with YUM Restaurants International (Thailand) spanning infrastructure, applications, menu, kiosk, data and project management across 6 service domains under ISO-certified governance with monthly SLA reporting.

### Links
- Solution: https://www.tmes.co.th/solutions/managed-it-outsourcing
- Services: https://www.tmes.co.th/services/it-outsourcing · https://www.tmes.co.th/services/managed-it-services · https://www.tmes.co.th/services/application-support
- Contact: https://www.tmes.co.th/company/contact

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## Sentinel HR

Sentinel HR is the TMES enterprise HRMS, purpose-built for ISO- and PDPA-ready organisations in Thailand and across Southeast Asia. It covers the full employee lifecycle on one cloud-native, bilingual (Thai/English) platform with an immutable audit log — 86 features across roughly 30 integrated modules on a single employee master.

### What it is
- A modern, cloud-native HRMS (Human Resource Management System).
- Hosted on AWS and installable as a Progressive Web App (PWA) on iOS and Android.
- Bilingual Thai/English end to end — interface, notification emails, employment contracts, payslips, PDFs and reports.
- Built and delivered by TMES, a Thai enterprise-IT firm with 15+ years of experience.

### Who it is for
- ISO 27001 / 27701 certified organisations or those pursuing certification.
- Thai enterprises under PDPA scrutiny.
- Retail, F&B and multi-site operators with distributed or field-based workforces.
- IT services and outsourcing firms (ISO 29110, ISO 20000-1).
- Financial services, insurance, manufacturing and distribution.

### What makes it different: attendance you can actually prove
Any browser can fake a GPS coordinate, so Sentinel HR does not treat a GPS pin as proof. Four layers defend every punch:
1. Site network/IP binding — a punch that does not originate from the site's allowed IP range is refused regardless of the GPS reported.
2. Server-side IP-to-GPS agreement — the location implied by the IP address must agree with the reported coordinates.
3. Impossible-travel detection — consecutive punches that would require impossible movement are caught.
4. A rotating six-digit on-site code (RFC-6238 TOTP, refreshed every 60 seconds) displayed at the site — a spoofed coordinate cannot produce it, so entering it is physical proof of presence.
Every punch records IP, GPS accuracy and any flags. High-confidence spoofs are blocked; softer signals are flagged for HR and surface in the daily briefing and the scheduled PDF attendance report. Each layer is configurable: off, flag-only, or block.

### Thai payroll & statutory engine
- Statutory filings generated in Revenue Department / Social Security e-filing column order: PND.1 (ภ.ง.ด.1), PND.1 Kor (ภ.ง.ด.1ก), SSO Sor Por Sor 1-10 (สปส.1-10) and 50 Tawi (50 ทวิ).
- Bank payout files for KTB, BBL, SCB and KBank.
- Overtime at Labour Protection Act multipliers (weekday 1.5×, rest day 2.0×, public holiday 3.0×, configurable), extracted automatically from attendance.
- Provident fund (company contribution tiered/match/flat) with graded or cliff vesting.
- Two withholding-tax methods: progressive YTD-computed, or fixed per employee — the PIT engine withholds the right amount across the whole year so employees do not get a surprise bill at filing.
- A per-employee year-end tax position (projected annual tax, withheld to date, estimated balance) each person can see, plus an employee election for how any catch-up is handled.
- Social Security, Student Loan Fund (กยศ.), severance.
- Manager-approved shift allowance (ค่ากะ) and daily allowance / per diem (เบี้ยเลี้ยง): both flow through the same approval control as overtime — extracted/pulled automatically, editable, and payroll pays only the approved figure. Per diem rates are configurable by region (Metropolitan, the six Thai regions, and country regions such as Asia/Europe) and by job level (most-specific-wins), with province/country picked from lists; per diem is non-taxable by default (excluded from taxable income, SSO, PVD and the ภ.ง.ด.1 / 50 ทวิ figures), with a per-rate taxable flag.
- A configurable multi-stage payroll approval chain — each stage names its approvers, whether that stage may still edit confidential figures, and whether one approver or all must sign off.
- Bilingual payslips.

### Compliance & audit evidence
- ISO 27001 (information security), ISO 27701 (privacy / PIMS), ISO 29110 (VSE software engineering), ISO 20000-1 (IT service management) — training question banks with assessments, certificates and an expiring-certification dashboard.
- Thailand PDPA: consent ledger; data-subject-rights (DSR) requests from employees and from the public through an external intake channel for non-employees (with authorised-representative identity and ID-card upload); a DPO fulfilment queue; and a breach register running the mandatory 72-hour regulator clock under PDPA Section 37(4).
- Immutable audit log, and an RBAC matrix covering 86 features × actions × data scope with 7 starter roles.
- A genuine read-only Audit role built for external ISO/PDPA assessors — organisations hand over access rather than screenshots.
- Four employment-contract types (full-time, part-time, fixed-term, contractor / service agreement), each with its own clause set and a scope-of-work default per position (editable per hire), signed in-system with OTP. The signed PDF contains the full bilingual contract body (Thai authoritative), not just a signature page. HR edits every clause of every template (Thai + English) in Settings behind a draft → approval → publish workflow (a second admin must approve each new version) with full version history; already-signed contracts are immutable, each storing a snapshot of exactly what was signed.

### Employee lifecycle
Careers portal → AI CV screener (anti-fabrication grounding, background auto-screen, ranked report) → interview pipeline with scorecards → offer letter accepted or declined by link → one of four employment-contract types e-signed with OTP (full bilingual body in the PDF) → applicant self-onboarding (the new hire completes their own profile, documents and contract before day one) → onboarding tasks with Azure/M365 account provisioning → probation → goals/OKRs and KPI balanced scorecard → merit (salary review) and bonus cycles → succession planning (9-box grid, vacancy simulator) → off-boarding with clearance, Azure account disabled and licence reclaimed.

### Analytics
- Workforce Analytics: demographics (age band, generation, gender, education, nationality, diversity), attrition, compensation, leave and overtime — filterable, with drill-down that reconciles (click any bar and see the exact employees behind the number, because chart and list share one model), exportable to Excel and PDF.
- Operational Analytics: lateness, WFH adoption, leave utilisation, customer-site occupancy.
- Daily Briefing: a per-user personalised digest scoped by role.

### Also included
Shift roster (member × day grid, OT-eligible flags, balance warnings, Excel import/export); customer sites with geofencing for field staff; WFH and off-site as first-class approved request types; expense claims with receipt OCR and mileage; employee relations (case management with guided investigations, anonymous whistle-blower reporting with a status-check code, policy knowledge base, pulse surveys); Azure AD/M365 provisioning and mail groups with live sync; view-as proxy; approval delegations; a per-user notification centre; and a mobile PWA.

### Mid-year migration & smart data import
Bulk employee import plus year-to-date leave balances and month-by-month payroll history (with a bonus column), so the first in-system payroll run computes withholding tax correctly against tax already withheld earlier that year and employees get real payslips, badged as migrated, back to January. Organisations do not have to wait for a 1 January cutover to go live. The importers accept any spreadsheet: fuzzy plus AI-assisted column mapping onto the schema, an editable in-browser grid to fix errors before commit, and duplicate detection — so migrating a messy client file is fast and safe.

### AI provider choice
Every AI feature — CV screener, receipt OCR, smart data-import column mapping and JD polish — runs on Anthropic Claude or AWS Bedrock, configurable per feature, with automatic failover between providers, so a customer can keep AI traffic inside its own AWS account.

### Key facts
- 86 features across roughly 30 integrated modules on one employee master and one audit trail.
- Four-layer anti-GPS-spoofing attendance (network/IP binding, IP↔GPS check, impossible travel, rotating TOTP site code).
- Statutory Thai filings: PND.1, PND.1 Kor, SSO Sor Por Sor 1-10, 50 Tawi; bank payout files for KTB, BBL, SCB, KBank.
- Correct year-round withholding with a per-employee year-end tax position and catch-up election; manager-approved per diem (non-taxable by default) and shift allowance.
- Four e-signed employment-contract types with HR-editable bilingual templates (draft → approval → publish) and immutable signed PDFs carrying the full contract body.
- AI features (CV screener, receipt OCR, import mapping, JD polish) on Anthropic Claude or AWS Bedrock, per feature, with automatic failover.
- Private scheduled attendance reports — each line manager receives their own team only.
- Mid-year go-live with month-by-month payslip history and a smart, AI-assisted spreadsheet importer.
- ISO 27001 / 27701 / 29110 / 20000-1 evidence, PDPA suite, immutable audit log, read-only Audit role for external assessors.
- 7 starter roles on an RBAC matrix of features × actions × data scope.
- Cloud-native, AWS-hosted, mobile-first PWA; bilingual Thai/English throughout.

### Links
- Platform: https://www.tmes.co.th/platforms/sentinel-hr
- Solution: https://www.tmes.co.th/solutions/hr-workforce-compliance
- Contact: https://www.tmes.co.th/company/contact