Slide CUSTOMER SERVICE MODEL Our most popular service. Our customers receive IT services from skilled staff at
reasonable costs. Our staff are experienced well trained and service focused.
We implement a buddy-policy to avoid any disruption.
1 Tier support IT support 2 Tier support Application support
System engineer
BENEFITS > Reduce long-term expenses such as full-time salaries and training costs.
> IT service backed by a team of experts.
> Reduce risks from cyberattacks on your company IT system.
> Worry less about IT issues and focus on your core business.
OUR ADVANTAGE > Wider Scope of work which cover all IT areas such as Network system, Email
> Included implementation cost for IT equipments such as Backup or Security equipments*
> Available Team support 8×5
> Knowledge sharing among team to update any problem that might occur
> Provide IT action plan to improve performance and/or security
> Sharing Best Practice among companies from SME to Enterprise to optimise both investment and performance.
*Does not include the software licence fee

1

Tier support

  • null
    Install & configure computers
  • null
    Network printer setup
  • null
    Access Points / WIFI setup
  • null
    NAS backups
  • null
    Define specifications
  • null
    Identify and troubleshoot problems
  • null
    Manage email accounts
    MS 365 and Google Suite
  • null
    Monthly reports & IT assets

1

Tier support

IT support

  • null
    Install & configure computers
  • null
    Network printer setup
  • null
    Access Points / WIFI setup
  • null
    NAS backups
  • null
    Define specifications
  • null
    Identify and troubleshoot problems
  • null
    Manage email accounts
    MS 365 and Google Suite
  • null
    Monthly reports & IT assets

1

Tier support

IT support

  • null
    Install & configure computers
  • null
    Network printer setup
  • null
    Access Points / WIFI setup
  • null
    NAS backups
  • null
    Define specifications
  • null
    Identify and troubleshoot problems
  • null
    Manage email accounts
    MS 365 and Google Suite
  • null
    Monthly reports & IT assets

2

Tier support

System engineer

  • null
    Install & configure servers,
    virtual machine
  • null
    Install IT equipment, switches,
    storages & UPS
  • null
    Setup server services, Active
    Directory, File Sharing, DNS
  • null
    Setup networks, VPN, VLAN
    and port security
  • null
    Setup & configure advances
    features of Access Points / WIFI
  • null
    Setup backup solutions,
    Symantec & Veeam
  • null
    Setup & configure firewall
    policies and advance features
  • null
    Manage cloud services,
    AWS & Google Cloud

2

Tier support

System engineer

  • null
    Install & configure servers,
    virtual machine
  • null
    Install IT equipment, switches,
    storages & UPS
  • null
    Setup server services, Active
    Directory, File Sharing, DNS
  • null
    Setup networks, VPN, VLAN
    and port security
  • null
    Setup & configure advances
    features of Access Points / WIFI
  • null
    Setup backup solutions,
    Symantec & Veeam
  • null
    Setup & configure firewall
    policies and advance features
  • null
    Manage cloud services,
    AWS & Google Cloud

2

Tier support

System engineer

  • null
    Install & configure servers,
    virtual machine
  • null
    Install IT equipment, switches,
    storages & UPS
  • null
    Setup server services, Active
    Directory, File Sharing, DNS
  • null
    Setup & configure advances
    features of Access Points / WIFI
  • null
    Setup backup solutions,
    Symantec & Veeam
  • null
    Setup & configure firewall
    policies and advance features
  • null
    Manage cloud services,
    AWS & Google Cloud
  • null
    Setup networks, VPN, VLAN
    and port security

2

Tier support

Application support

  • null
    Technical support
    to teams within the company
    and clients when required
  • null
    Assist with system
    integrations
  • null
    Find work around solutions
    when needed
  • null
    Maintain and update
    technical documents
    and procedures
  • null
    Identify and resolve
    technical issues
  • null
    Develop summarise reports
    of technical issues

2

Tier support

Application support

  • null
    Technical support
    to teams within the company
    and clients when required
  • null
    Assist with system
    integrations
  • null
    Find work around solutions
    when needed
  • null
    Maintain and update
    technical documents
    and procedures
  • null
    Identify and resolve
    technical issues
  • null
    Develop reports for both
    the company and clients

2

Tier support

Application support

  • null
    Technical support
    to teams within the company
    and clients when required
  • null
    Assist with system
    integrations
  • null
    Find work around solutions
    when needed
  • null
    Identify and resolve
    technical issues
  • null
    Maintain and update
    technical documents
    and procedures
  • null
    Develop summarise reports
    of technical issues

Solution highlights

Slide 5 Start From members
of staff
Onsite support start from On-call support 1 1 / 5 time
per month
working days hours No IT team Flexible time Handle IT stuff

Slide 50 Start From members
of staff
On-site support Replace a member
of staff during
absenting and late
coming No headcount
8 / 5 working days hours No headcount Reduce downtime

Solution highlights

OUR CLIENTS