IT OUTSOURCING
IT outsourcing is our most popular service. We provide IT support to businesses in every sector. Service delivery and business continuity are important to us and our customer, so we provide IT service staff who are experts in the relevant business filed. Each team is led by a project management and technical specialist with more than 10 years’ experience.
The Benefits of IT Outsourcing with TMES
- Reduce long-term expenses such as full-time salaries and training costs.
- Every IT technician is backed by a team of experts.
- Reduce risks from cyberattacks on your company IT system.
- Worry less about IT issues and focus on your core business.
How we can help your business
We provide a flexible IT outsourcing solution to meet the needs and budgets of companies of all sizes. Our tech specialists include IT support, network engineers and server engineers. Each team member is well trained in customer service and project management and comes with all the skills and expertise needed meet your IT business needs.
- Includes implementation costs for IT equipment such as backup or security equipment.
- Covering all aspects of IT maintenance, from network systems to email.
- Our team setup ensures knowledge sharing so your support staff are always fully briefed.
- We provide an IT action plan to improve performance and security.
- IT helpdesk support covers 8 hours a day, 5 days a week.
IT SUPPORT OPTIONS
Tier 1 Support
IT support
- Install & configure computers
- Network printer setup
- Access Points / WIFI setup
- NAS backups
- Define specifications
- Identify and troubleshoot problems
- Manage email accounts MS 365 and Google Suite
- Monthly reports & IT assets
Tier 2 Support
System engineer
- Install & configure servers, virtual machine
- Install IT equipment, switches, storages & UPS
- Setup server services, Active Directory, File Sharing, DNS
- Set up networks, VPN, VLAN and port security
- Set up & configure advanced features of access points / WIFI
- Set up backup solutions, Symantec & Veeam
- Setup & configure firewall policies and advance features
- Manage cloud services, AWS & Google Cloud
Tier 2 Support
Application support
- IT technical support to companies, departments and teams, as required
- Assist with system integrations
- Find work around solutions when needed
- Maintain and update technical documents and procedures
- Identify and resolve technical issues
- Produce summary reports of technical issues
WHY WORK WITH US
IT outsourcing is our most popular service. We've worked with companies of all sizes in every sector, so we implement best practice to optimise performance. We allocate IT service staff who have expertise in your field of business. Each team is led by a project manager and technical specialist with more than 10 years' experience. We have found that this setup helps us to consistently maintain a high standard of service delivery and business continuity.
IT Solution Highlights
Part-Time
- No IT Team
- Flexible time
- Handle IT stuff
Start From
5
member of staff
Onsite support start from
1
time per month
On-call support
1 / 5
hour / working days
Full-Time
- No headcount
- Reduce downtime
Start From
50
member of staff
On-site support
8 / 5
time per month
Replace a member of staff during absenting and late coming No headcount
Do you have any questions about a project?
We're ready to help. Please drop us a message below or call us on (+66) 092-462-9779